Terms of service

# Terms of Service

Last updated: 14 November 2026

## 1. Introduction

Welcome to the online store of Museek - World Musical Instruments (“the Store”, “we”, “us”, or “our”) at https://museek.online (“the Website”). These Terms of Service (“these Terms”) govern your browsing and use of the Website and your purchase of goods from us.

By using the Website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, our [Privacy Policy](https://museek.online/policies/privacy-policy), and our [Return and Refund Policy](https://museek.online/policies/refund-policy). If you do not agree, please do not use the Website or place an order.

If there is a conflict between these Terms and the Privacy Policy in relation to the collection, processing, or disclosure of personal information, the Privacy Policy prevails.

## 2. About us

The Website is operated by 尋樂香港冷門樂器店 (Museek Studio Hong Kong; the storefront name is Museek - World Musical Instruments). Business Registration Number: 56780038. Place of business: Hong Kong.

Contact email: museekstudio@gmail.com; telephone / WhatsApp: +852 9839 8489.

We do not publish a detailed business or return address on the Website. If you need to return an item, please contact us first in accordance with the Return and Refund Policy. We will provide the return address and shipping instructions only after we have confirmed your request.

We mainly sell world musical instruments and related goods at retail through the Website. Institutional events, workshops, or other custom services, if separately quoted, are governed by that quotation or written agreement.

## 3. Accounts and communications

You may check out as a guest or create an account. If you create an account, you must provide accurate information and keep your login details secure.

We may contact you using the email, telephone, or WhatsApp details you provide, in order to process orders, shipping, after-sales matters, or necessary notices. Please keep your contact details up to date.

The Website is intended primarily for persons aged 18 or above. Anyone under 18 should use the Website and make purchases only with the consent and supervision of a parent or guardian.

## 4. Products, prices, and orders

We take care to ensure that product descriptions, images, specifications, and prices are accurate, but displays may vary slightly because of screen settings, photography, or human error. Handmade, natural-material, or imported instruments may have reasonable variations in colour, grain, size, or tone. Such variations do not necessarily amount to a defect.

All prices are shown in Hong Kong dollars (HKD), unless otherwise stated. The prices, shipping charges, taxes, or discounts shown at checkout prevail. Promotions (for example, free shipping for Hong Kong orders above a stated amount) are subject to time limits and conditions, as announced on the Website on the relevant day and as shown at checkout.

When you submit an order, you make an offer to purchase. After we receive payment, we will send an order confirmation by email. We reserve the right to refuse or cancel an order in reasonable circumstances, including but not limited to insufficient stock, an obvious pricing or information error, suspected fraud, an inability to ship to your address, or an address outside our current shipping coverage. If we have already received payment and later cancel the order, we will refund the amount received to the original payment method.

## 5. Payment

Payment is completed at checkout using the payment methods supported on the Website (processed by Shopify and the relevant payment service providers). An order will be prepared for shipment only after payment is successful.

## 6. Shipping

We currently ship to the following regions: Hong Kong, Macau, mainland China, Taiwan, Singapore, Malaysia, and Thailand. If this coverage changes, the shipping addresses available at checkout prevail. We do not currently ship to countries or regions outside the above list.

Shipping charges, estimated delivery times, and available courier or pickup options (for example, SF Express) are as shown at checkout. From time to time we may offer a free-shipping threshold for local Hong Kong orders. After a promotion ends, the shipping charges shown at checkout apply.

Risk generally passes when the goods are handed to the carrier, unless applicable law provides otherwise. Please inspect the outer packaging on delivery. If you find transit damage, missing items, or a wrong item, contact us as soon as possible under the Return and Refund Policy, and keep the packaging and photographs to help us handle the matter.

Orders shipped outside Hong Kong may be subject to customs duties, import taxes, VAT/GST, or other clearance charges in the destination (for example, Taiwan import procedures or local collection and clearance requirements). Unless the law requires otherwise or we have stated otherwise in writing, those charges are payable by the recipient. If a shipment is returned or abandoned because of incorrect recipient details, incomplete customs clearance, refusal of delivery, or a prolonged failure to collect, you may be responsible for extra shipping costs and any resulting loss.

## 7. Returns, exchanges, and refunds

Arrangements for returns, exchanges, cancellations, and refunds are set out in the [Return and Refund Policy](https://museek.online/policies/refund-policy), which forms part of these Terms. Except where the law requires otherwise, sold goods may not be returned because you have changed your mind. The handling of damaged, incorrect, or defective goods is set out in that policy.

## 8. Intellectual property

The name, trade marks, logos, text, images, layout, and content of the Website (except where they belong to a supplier or licensor) belong to us or our licensors. You may not copy, modify, publish, or use them for commercial purposes without our prior written consent.

## 9. Acceptable use

You may not use the Website in an unlawful or fraudulent manner, or in a way that infringes the rights of others. You may not attempt to interfere with the security or operation of the Website, or to access systems or data without authorisation.

## 10. Limitation of liability

We sell goods to you in accordance with the applicable laws of Hong Kong, including rights under the Sale of Goods Ordinance that goods must correspond with their description, be of merchantable quality, and be fit for purpose. Nothing in these Terms is intended to exclude or limit those non-excludable statutory rights.

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of the Website or your purchase of goods. Our total liability in respect of any single order is limited to the amount you actually paid for that order, except in cases of our fraud, wilful default, or liability that the law does not permit us to limit.

## 11. Personal information

For how we collect and use personal information, please see our [Privacy Policy](https://museek.online/policies/privacy-policy).

## 12. Changes to these Terms

We may update these Terms from time to time and will post the revised version and the update date on the Website. If you place an order or continue to use the Website after a revision, you accept the updated Terms. Orders already confirmed before a revision are generally still handled under the Terms in force when the order was placed, unless the law requires otherwise.

## 13. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. To the extent permitted by law, the parties submit to the jurisdiction of the Hong Kong courts. If any part of these Terms is held to be invalid, the remaining parts continue in effect.

## 14. Contact us

If you have any questions about these Terms or an order, please email museekstudio@gmail.com or WhatsApp +852 9839 8489.